Policies & FAQ

Reservations & Payment Policy

Reservations are required for all services to allow for appropriate staffing. Reservations are not confirmed as complete until payment has been received in full.

Cancellation Policy

If your stay is cancelled more than 7 days from expected date of drop off, you will receive a 100% refund. Cancelled or modified LESS than 7 days’ notice will result in a fee of 1 overnight stay for each dog plus holiday rate if applicable. Early pick up will forfeit balance of stay. There are no refunds or credits issued for early pick up.

Drop Off/Pick Up Policy

Drop Off before 7AM or Pick Up after 6PM will be an additional cost of $5 each (30-minutes max extension) 6:30AM - 6:30PM - no other exceptions can be made due to limited staffing.

2020 Holiday Boarding Rates & Info

Add $5 to all dates below (per dog):

  • January 1, 2, 3, 4 & 5
  • March 28, 29, 30 & 31
  • April 1, 2, 3, 4, 5, 10, 11, 12
  • May 22, 23, 24, 25
  • July 3, 4, 5 & 6
  • September 4, 5, 6 & 7
  • October 9, 10, 11 & 12
  • November 21, 22, 23, 24, 25, 26, 27, 28 & 29
  • December 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30 & 31

We love when our fur friends spend the holidays with Our Family; however we will be closed for drop off or pick up on New Year's Day, Thanksgiving Day, and Christmas Day, so that some of our staff can enjoy the holidays with family. We will provide the same exceptional handling you have come to expect every day of the year while our guests are visiting. Please make your holiday reservations for drop off & pick up with our new closures in mind. In addition, we will be shortening our drop off & pick up hours on New Years Eve and Christmas Eve to 7AM - Noon.

What vaccinations are required?

We require proof of current shot records to include:

  • Rabies
  • Distemper
  • Parvovirus
  • Bordetella
  • Negative fecal

Are daycare packages refundable?

Daycare packages are non-refundable but all un-used day care days remain on your account and do not expire.

Do you offer any discounts?

For parents of 3 or more pups, we offer a 10% discount on day care and boarding.

What do I need to bring for boarding?

Please bring the following:

  • Leash with name on it
  • Food with feeding instructions
  • Medications with clear directions
  • Treats (if they can’t have milk bones)

What should I NOT bring for boarding?

Please do not bring toys, measuring cups, beds, or blankets.

What if my dog doesn't like to socialize?

For parents with non-aggressive pups who do not want socialization we offer a "run-alone" option. We provide the same level of care, but when it is their turn to go out they receive 1:1 attention from a handler instead of being in a group with multiple fur friends. If this sounds like the right fit for your dog, please ask for pricing information.

hours
Open Daily The Details
Location
29W516 Wilson Street West Chicago, IL 60185
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