Policies & FAQ

Reservations & Payment Policy

Reservations are required for all services to allow for appropriate staffing. Reservations are not confirmed as complete until payment has been received in full. A credit card must remain on file to complete a reservation. We are unable to accept checks at this time.

We require a credit card be placed on file and invoices to be paid in full *upon receipt*. Invoices not paid within 24 hours will be automatically charged to your card on file. If your card on file is expired you will be notified that your reservation request has been deleted and your room will become available to another client. We do not accept checks.

Cancellation Policy

If your stay is cancelled more than 7 days from expected date of drop off, you will receive a 100% refund. Cancelled or modified LESS than 7 days’ notice will result in a fee of 1 overnight stay for each dog plus holiday rate if applicable. Early pick up will forfeit balance of stay. There are no refunds or credits issued for early pick up.

Drop Off/Pick Up Policy

Drop Off before 7AM or Pick Up after 6PM will be an additional cost of $5 each (30-minutes max extension) 6:30AM - 6:30PM - no other exceptions can be made due to limited staffing.

2024 Holiday Boarding Rates & Info

$5 additional per dog on each day listed below.

  • January: 1 & 2, 13, 14, 15 & 16
  • February: 16,17, 18 & 19
  • March: 22, 23, 24, 25, 26, 27, 28, 29, 30 & 31
  • April: 1
  • May: 24, 25, 26 & 27
  • July: 1, 2, 3, 4, 5, 6, 7 & 8
  • August: 30
  • September: 1 & 2
  • October: 11, 12, 13 & 14
  • November: 22, 23, 24, 25, 26, 27, 28, 29 & 30
  • December: 1, 2, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30 & 31

We love when our fur friends spend the holidays with Our Family; however we will be closed for drop off or pick up on New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day & Christmas Day. Our OFFICE will have limited hours from 7AM - NOON on New Years Eve and Christmas Eve. We will provide the same exceptional handling you have come to expect every day of the year while our guests are visiting. Please make your holiday reservations for drop off & pick up with our new closures in mind. In addition, we will be shortening our drop off & pick up hours on New Years Eve and Christmas Eve to 7AM - Noon.

The resort will undergo extreme deep cleaning & improvements the first 2 weeks in February every year. We WILL REMAIN OPEN but with VERY LIMITED availability so please plan accordingly and make your reservations early.

What vaccinations are required?

We require proof of current shot records to include:

  • Rabies
  • Distemper
  • Parvovirus
  • Bordetella
  • Negative fecal

Are daycare packages refundable?

Daycare packages are non-refundable and all unused day care days expire after 1 year from date of purchase.

Do you offer any discounts?

For parents of 3 or more pups, we offer a 10% discount on day care and boarding.

What do I need to bring for boarding?

Please bring the following:

  • Leash with name on it
  • Food with feeding instructions
  • Medications with clear directions
  • Treats (we do not provide treats due to risk of allergies)

What should I NOT bring for boarding?

Please do not bring toys, measuring cups, beds, or blankets.

What if my dog doesn't like to socialize?

For parents with non-aggressive pups who may not thrive in a social environment, we are delighted to offer our exclusive"Run with a Buddy" option.  Here, we prioritize the comfort and happiness of your sensitive dog by providing them with undivided 1:1 attention from our experienced staff members during their playtime sessions. This personalized experience guarantees a stress-free, tailored day of fun in a safe and secure environment, ensuring your pup enjoys their own unique brand of canine delight while giving you peace of mind.

Open Daily The Details
29W516 Wilson Street West Chicago, IL 60185
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