New Guest Reservations
Welcome to Our Family! Follow these simple steps to become a part of Our Family by setting up a Trial Day for your furry family member. ($25 fee).
Please allow 2 - 4 weeks for completion of file and trial day to occur.
Step 1 - Fill out the form packet below and send it to ourfamilypetsitting@gmail.com. You can also mail the forms to us, bring the packet to the resort, fax it to (630) 425-0600, or text photos of each completed page to (630) 407-7679.
Step 2 - Send your pup's current vaccine record to: ourfamilypetsitting@gmail.com. Must include vaccination expirations dates. PLEASE NOTE: We do not accept titer testing or vaccination records that are not produced by a licensed veterinarian.
REQUIRED
- Rabies
- Distemper/Parvo
- Negative Fecal
- Bordetella (every 6 months)
HIGHLY RECOMMENDED
- Flea & Tick Prevention
- Heartworm Prevention
- K-9 Influenza
Step 3 - Contact us via phone to verify our staff has received your information.
Step 4 - ONCE OUR FAMILY PET SITTING RESORT & SPA HAS CONFIRMED that we have received your information, we will build you into our reservation system, and contact you to book your pets trial day. If you have not heard from us within 48 hours after verifying that we have your information, PLEASE contact us to check in and let us know you have been waiting (630) 407-7679.
Step 5 - AFTER YOUR TRIAL DAY AND ASSESSMENT as you are leaving the resort with your happy pup, you are welcome to make a daycare, boarding or any other service-related appointment with our front office staff. At that time, you are considered an "Existing Client" which allows you to book online moving forward. Existing Guest Reservations.
AS A REMINDER:
We cannot book or hold a reservation for your dog until all the trial day steps are completed. In addition, we cannot guarantee future availability while going through the trial day process. Lastly, we reserve the right to not accept dogs that are deemed unsafe to humans, other animals, or themselves.